FAQs - Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is oud? Back to top

Oud is the infected heartwood of the agarwood trees that grow mainly in the South East Asian forests. Please proceed here to learn more about this precious jewel of nature.

Where does Sultanul Oud get its oud supply? Back to top

Our sources are widespread thanks to our years of exposure to this trade. We deal with licensed farmers and harvesters of wild agarwood and professional cultivators of agarwood who have plenty of years behind them in this field. As for Oud oil, we work with a select group of Oud artisans that are very knowledgable in the technique of distillation. We also source for our own Oud wood and have it distilled by our experienced Oud distillers.

Which Oud oil is the nicest? Back to top

This is highly subjective as people have different smell preferences. Some may enjoy an Oud without any sharp or sourish smell while others may prefer to let the Oud take them through an exquisite journey of scent exploration. We have observed that many middle easterners prefer the Hindi Oud oil due to its funky opening note and the beautiful layered notes thereafter. 

Some oud oils have a strange smell, why is this so? Back to top

You will be surprised that this 'strange' or funky, sometimes almost animalistic smell are the reason for it being loved by many Oud connoisseurs, especially in the middle east. It is indeed an acquired scent as it gives them a positive and awakening psychoactive effect that alerts the mind. It is worth to remember that Oud is a perfume that has many different layers and scent notes. The funky smell that is present in some Oud oils is usually the opening note and the notes that follow thereafter are always the better and sweet scented ones. Many people fall in love with Oud precisely due to the scented journey that it takes them.

How can I know what kind of smell a particular oud has? Back to top

That is where you will find useful our "Notes" description at the top of every product page. It best describes the scent notes contained in the Oud, detected by the seasoned and keen olfactory organ. This also can be subjective as one may not be able to smell keenly as the other which can result in one not finding the same scent note as described being present in their Oud. We highly encourage Oud lovers who have tried our Oud to share with us their Oud experience and the scent notes they detect so that we can ensure that our product description most accurately describes the scent notes present in the particular Oud.

Does your Oud come from the natural forest or are they grown and cultivated from the farm? Back to top

We get our sources from both, with a preference for those from the jungle. Wild Oud is much more superior in its scent profile than farmed Oud. There is a growing trend of people buying Oud blindly without taking into consideration if it is farmed or wild. Any artificially grown product can never be of the same quality, standard and scent. However, due to its depleting availability, the sources for available wild Oud can get exhaustive at times and they are only available while stocks last.

How can I tell if my Oud is farmed or wild? Back to top

Unfortunately, it has become a common trick of the trade that multitudes of farmed Oud are being pass off by Oud sellers as wild Oud in the hope of getting more profit from the increased price. It takes experience to be able to tell a farmed Oud wood from a wild Oud.

How can I be sure that your products are authentic? Back to top

You can rest your worries and be guaranteed that our products are authentic and free from any artificial alteration or addition of synthetic elements. The world of Oud is a minefield with plenty of sellers out there looking to make a quick buck through dishonest methods, with all sorts of shortchanging and adulteration of Oud by dishonest suppliers. Rest assured as Sultanul Oud prides itself in its integrity, professionalism and respect for our customers and fellow Oud lovers. We strive to ensure that our suppliers and distillers use only the best industry practices and techniques, with the goal of ensuring no external influence or contamination or adulteration of the agarwood and Oud oils which we provide.

What is the product review feature? Back to top

It is a user-submitted testimonial from verified patrons who have experienced our Oud. It can be use as a guide for your purchase. However, it is important to take note that the testimonials can be highly subjective and what a person prefers highly as their 'best' Oud can be opined differently by another. To sum it up - Oud is highly subjective and this is where the beauty lies.

Why are Oud prices high and varied? Back to top

Oud has always been an expensive commodity and our prices are very competitive in today's premium Oud market, especially considering the high quality of our products. You are invited to look around online and you will note that we carry a fair and competitive market price for the kind of Oud that we offer. Our prices are inclusive of a very beautiful packaging that makes it ideal to be presented as gifts. We are a premium Oud supplier that only caters for high grade Oud. Within this high grade, there are various elements that determine the pricing such as the origin, whether the Oud is wild or farmed, as well as the type of Oud. 

Is your Oud totally pure? Back to top

Definitely. We disapprove of the use of synthetic elements and chemicals that are rampant in modern perfumery nowadays. Vendors who practice adulterating the Oud oil and wood with synthetic elements do so to save on cost, increase their supply and enhance the look and scent of the Oud to attain higher profits, and this is especially so when their market demand is large due to their big branding and size. Oud sources, especially quality, wild Oud, are so scarce that these vendors and large perfume houses can never meet with the demand with the limited supply and thus are forced to engage in such practice. At Sultanul Oud, we are committed to remain selective and exclusive in our branding and product availability so our patrons can ensure that they get only the best pure Oud from us, because simply - our supply can cope with demand.

Is thicker Oud oil a sign of its purity? Back to top

This is one of the common myths and misunderstood beliefs about Oud that needs to be corrected. The viscosity of the Oud oil depends largely on the cooking or distillation method used on the agarwood during the extraction process and the type of Oud wood that is distilled. Different distillation methods such as steam distillation usually produce a stickier and thicker type of Oud oil, though this is not perpetual.

I am a seasoned Oud hobbyist. Can you get for me kyara? Back to top

Kyara is the rarest and the crown jewel of all Oud and we can get it supplied where there is demand . Please contact us if you have a query or desire to get this.

Can I buy your Oud in bulk? Back to top

Bulk purchases are usually related to Oud wood and we welcome bulk purchases of 1kg and more subject to stock availability. Please contact us for the bulk purchase quotation.

Can I present Oud as a gift? Back to top

Absolutely. We can ship your Oud purchase directly to your loved one with a customised message from you free of charge. It is an ideal gift for birthdays, business gifts, anniversaries and special occasions. If you are looking for a gift to a Middle Eastern or Central Asian counterpart, it is the most ideal as the culture has taught that no one refuses a perfume.

Can Oud be used by both males and females? Back to top

Yes it can. Oud is widely used and enjoyed by both genders.

Can you explain how to wear or use the Oud? Back to top

For a detailed explanation on how to use Oud, please proceed to our Oud guide and tips page. There you will find a detailed guide as well as tips on how to get the most out of your Oud. 

How much Oud am I getting from a bottle? Back to top

All of our Oud essences are carefully housed in a beautiful 2.5 ml perfume bottle which comes with an exquisite packaging.

How can I purchase your Oud wood? Back to top

Oud woods are traditionally sold by weight. We have a fixed price for one gram of Oud wood listed at the product page and patrons can purchase the Oud wood at 5 grams per unit. Higher amounts can be purchase in increments of 5 grams at checkout at retail pricing, while a much cheaper pricing can be obtained by purchasing through 100 grams unit.

How long will it take for my item to be delivered? Back to top

It will generally take about 3-7 working days for the product to be delivered depending on the circumstances of shipping. For more information, please visit our shipping and tracking page.

How long can my bottle of Oud last? Back to top

It depends on the frequency of your usage. Some use it only for special occasions, while others prefer to enjoy the scent on a daily basis. For daily use, a bottle of Oud can last around a month and for burning, half a tola of Oud wood when burn twice a week can last approximately 12 days.