Payment, Returns & Wholesale Purchases
Currently, our mode of payment supports major credit cards and the checkout process is handled through PayPal - the world's most preferred way to pay online. We make no retention of confidential information of our customers and all payment procedures are strictly handled by PayPal and its secure servers.
We do not accept returns for our agarwood and oil due to the nature of the product being unable to re-stock. We encourage our patrons to ask questions to familarise themselves with the product. Our customer service is readily available to answer any enquires that you may have. We believe only in having high quality stock in our inventory and we take pride in our products.
We welcome bulk and wholesale purchases. Please contact us for bulk stock availability and quotation.